Warranty & Product Support
Buying solar equipment is a long-term decision. This guide explains how warranties work for solar panels, batteries and inverters, what to check before ordering, and how to contact SolarBoss if something goes wrong.
Terms can differ between models from the same brand, countries, production dates and supplied batches. The examples below are a guide, not a promise that every product from that brand has the same cover. Check the product page, manufacturer warranty document and any registration or extension requirements. If anything is unclear, ask us to confirm the applicable terms before you order.
What does a solar warranty cover?
Solar panels
Product warranty: covers qualifying defects in materials or workmanship under the manufacturer's terms.
Performance warranty: sets a minimum power-output level over time, allowing for specified degradation. A 30-year performance warranty does not mean 30 years of product-defect cover or a guarantee of your electricity bill savings.
Solar batteries
Check both defect cover and any retained-capacity guarantee. Battery terms can include a time limit, energy-throughput limit or cycle limit, with cover ending when the first applicable limit is reached.
Compatibility, operating temperature, depth of discharge, commissioning and registration may affect cover. A quoted cycle life is not automatically the warranty period.
Inverters & accessories
Inverter cover depends on the model, rating, region and applicable warranty version. A standard warranty and an extended warranty may have different conditions.
Monitoring devices, EV chargers, mounting equipment and other accessories can have separate terms. A system package does not automatically give every component the longest warranty in the kit.
Warranty examples by brand
These manufacturer examples show why checking the model matters. They are not a complete list of our products or a substitute for the warranty supplied with your equipment.
| Brand / example | Published warranty example | What to check |
|---|---|---|
|
JA Solar JAM72D40 LB panels |
12-year product warranty and 30-year linear power-output warranty in the manufacturer's JAM72D40 LB documentation. | Confirm the exact module and supplied batch. See the JA Solar model-family information. |
|
JA Solar JAM60D42 LB, specified 25-year version |
The designated 25-year version lists 25-year product cover and 30-year linear power-output cover. | This longer product warranty must not be assumed for every JA Solar panel. See the manufacturer's 25-year-version datasheet. |
|
Trina Solar Vertex S+ TSM-NEG9R.25 |
The example datasheet advertises up to 25 years of product warranty and 30 years of power warranty. | Check the module code and full terms, including eligibility for the advertised product-warranty period. See the Trina example datasheet. |
|
Solis Grid-tied & energy-storage inverters |
The Europe warranty version dated 1 July 2025 lists 10 years for eligible models up to and including 10kW, and 5 years above 10kW. | That version covers Europe excluding the UK and Spain, and applies to products produced from its validation date unless otherwise agreed. Earlier products retain their original terms. Off-grid models and accessories have separate periods. See the Solis regional warranty. |
|
Dyness PowerBrick Plus battery |
The manufacturer's PowerBrick Plus product information advertises a 10-year warranty. | Confirm the applicable regional warranty, capacity/throughput conditions, compatible inverter and registration requirements for your battery. See the Dyness PowerBrick Plus information. |
Before buying or commissioning your system
- Match the warranty document to the full model number and the country where the equipment will be installed. Keep the invoice, serial numbers, datasheet and applicable warranty document.
- Check when cover starts and whether registration, proof of commissioning or a purchased extension is required. Keep the registration confirmation.
- Ask your installer to confirm approved battery/inverter compatibility, installation requirements, operating limits and any required maintenance.
- Check what the manufacturer's cover says about labour, travel, transport, scaffolding, removal and reinstallation. These costs are not automatically included in a long product-warranty headline.
- For batteries, check the retained-capacity threshold and any throughput or cycle limits. Do not assume a 10-year battery warranty guarantees 100% of its original capacity for ten years.
How to get help with a warranty or faulty product
If you bought the equipment from SolarBoss, contact us so we can review the issue and help with the appropriate next steps.
- Email sales@solarboss.ie with your order number or proof of purchase, product model and serial number.
- Describe the fault. Include when it started, any error codes, and photos or monitoring screenshots where safe to obtain. Installation and commissioning records, registration details and an installer report can help us assess the issue.
- We will review the information and advise on troubleshooting, any further evidence needed, and the relevant repair, replacement or claim process. Where appropriate, we will help coordinate a manufacturer's warranty claim.
- Contact us before arranging a return. Panels and batteries need suitable handling and transport arrangements. Do not ship a damaged battery by ordinary courier; ask us for instructions.
Do not open equipment, disconnect live wiring or attempt electrical repairs yourself. Ask a qualified installer to investigate safely.
Email product supportCall (01) 539 4769Equipment cover and installation workmanship
SolarBoss supplies equipment and does not carry out installation. An independent installer contracts with you separately for its work and any workmanship warranty. A manufacturer's equipment warranty and an installer's workmanship warranty cover different things. If the cause of a fault is unclear, contact us and your installer so it can be assessed.
Your consumer rights
A manufacturer's warranty is additional to your statutory rights. If you are a consumer and bought faulty goods from SolarBoss, your contract is with us as the seller. You do not have to rely solely on the manufacturer, and an expired warranty does not automatically end your consumer rights. Nothing in this guide limits those rights. See the CCPC guidance on faulty goods and warranties.
For change-of-mind returns, see our Returns page. A change-of-mind return and a faulty-goods claim are different processes; return-policy conditions do not override your statutory rights for faulty goods.
Common questions
Does every panel from the same brand have the same warranty?
No. Product series, model suffixes, market and warranty versions can change the cover. Check each product individually, even when two panels have the same wattage or brand.
Does a 30-year panel warranty cover the whole system?
No. It may refer to the panel's power-output warranty only. The panel's product warranty, inverter, battery, accessories and installation workmanship each have their own terms.
Can I ask you to confirm a warranty before I order?
Yes. Send us the product link or exact model number at sales@solarboss.ie. We can help identify the relevant manufacturer documents and clarify the terms for the product offered.
Guide last checked: 10 November 2026. Manufacturer terms can change. Keep the warranty version applicable to your purchase and check the documents for your exact product.