1. Definitions and Interpretation

1.1 "Solarboss", "we", "us" or "the Seller" refers to Solarboss, a trading name of Orenda Enterprise Limited, located at Loughmartin Business Park, Bunclody Road, Tullow, Co. Carlow, R93 T6CD, Ireland.

1.2 "Customer" or "you" refers to the person or entity purchasing goods from Solarboss. A "Consumer" means an individual acting for purposes wholly or mainly outside of their trade, business, craft or profession (a consumer enjoys certain statutory rights under Irish and EU law). A "Business Customer" means any customer who is not a Consumer (e.g. a company or individual purchasing for use in a business or for resale).

1.3 "Goods" means the products we sell, including solar panels, energy storage systems, EV charging equipment, and related items listed on our website. "Order" means a request by you to purchase Goods from us. "Contract" means the sales contract formed between you and us when we accept an Order as described in section 4.

1.4 Any reference to "writing" or "written" includes email. Headings are for convenience only and shall not affect interpretation. Words in the singular include the plural and vice versa.

1.5 In these terms, any provisions that are stated to apply to Consumers will apply only if you are a Consumer as defined above, and provisions stated to apply to Business Customers apply only if you are not a Consumer. If you are a Consumer, nothing in these terms will affect your legal rights under Irish consumer law; such rights take precedence over any conflicting term.

2. Information About Us

2.1 Company Details: Solarboss is operated by Orenda Enterprise Limited (Company No. 611251), registered in Ireland. Our registered address is Loughmartin Business Park, Bunclody Road, Tullow, Co. Carlow, Ireland. Our contact details are: Telephone 089 262 5300, Email sales@solarboss.ie.

2.2 VAT and Trading Status: We are a registered Irish business. All prices on our website are in Euro (€) and, unless stated otherwise, include Irish VAT (if applicable) at the appropriate rate for Consumers. For Business Customers with valid exemptions or intra-EU transactions, VAT handling will be in accordance with applicable laws.

2.3 Business and Consumer Sales: We sell products to both Consumers and Business Customers. These Terms contain provisions to address both types of sales. We reserve the right to request proof of business status if you purport to be a Business Customer. By placing an Order, you confirm whether you are purchasing as a Consumer or Business Customer, and we will rely on that representation.

3. Scope and Application of These Terms

3.1 Governing Terms: These Terms and Conditions apply to all sales of Goods by Solarboss to you via our website or other distance selling methods. By placing an Order with us (whether online, by email or phone), you agree to be bound by these Terms. If you do not agree, you should not place an Order.

3.2 No Other Terms: These Terms (together with any additional terms we expressly agree in writing) constitute the entire agreement between you and us for the sale of Goods. Any terms and conditions that you (the Customer) seek to impose or incorporate (for example, in a purchase order) are expressly excluded and will not form part of the Contract, unless expressly accepted by Solarboss in writing.

3.3 Updates to Terms: We may update these Terms from time to time. The Terms in effect at the time of your Order will apply to that Order. We will indicate the last updated date at the top of this page. For ongoing or framework contracts with business clients, we may notify you of changes to terms and such changes will apply to future orders if you continue to order Goods after notice.

3.4 Legal Compliance: Nothing in these Terms shall exclude or limit any of your rights or remedies under mandatory Irish consumer protection laws if you are a Consumer. In case of conflict between these Terms and any mandatory statutory provision, the statutory provision shall prevail and the conflicting part of these Terms will be modified or disregarded to the extent necessary to comply with the law.

4. Orders and Contract Formation

4.1 Product Information: We strive to ensure that all product descriptions, specifications, pricing, and other information on our website are accurate. However, mistakes or typographical errors may occur. If we discover an error in the description or price of goods you have ordered, we will inform you and give you the option to reconfirm the Order with the correct details or to cancel it before dispatch. If we cannot contact you, we may treat the Order as cancelled. If you choose to cancel under this clause, we will refund any payment made.

4.2 Placing an Order: To place an Order, add the desired Goods to your cart and proceed through the checkout process. You will be asked to provide certain information (such as shipping address, billing details, and payment information) and to confirm your acceptance of these Terms. You are responsible for ensuring that your Order details are complete and accurate.

4.3 Order Acceptance: After you place an Order, we will typically send you an order acknowledgement email. This email is not acceptance of your Order, but only confirmation that we received it. Your Order is an offer to buy Goods from us. We only accept your offer and conclude the Contract when we send you an email confirming that the Goods have been dispatched (or ready for pickup), or when we actually dispatch the Goods, whichever occurs first. Prior to dispatch, we reserve the right to decline your Order for any reason, including unavailability of stock or concerns about payment. If we cannot accept your Order, we will inform you and will not charge you (or will refund any payment).

4.4 Age Restrictions: If any Goods are subject to age restrictions by law, you confirm that you meet the legal age requirement. We reserve the right to refuse an Order if we suspect you do not meet any required age or other regulatory criteria.

4.5 Business Customer Orders: If you are a Business Customer, you acknowledge that the person placing the Order has authority to bind the business or company. Our sales representatives’ quotations or proposals to business clients are invitations to treat and not binding offers. Any terms discussed or negotiated must be confirmed in writing by our authorized representative to be incorporated. Business Customers may be subject to credit approval at our discretion (we may perform credit checks or require upfront payment).

4.6 Cancellation of Order Before Dispatch:

• Consumers: You may request to cancel or modify your Order before it has been dispatched. We will do our best to accommodate the request. If successful, any payments made will be refunded. (If the Order has already been dispatched or delivered, please see Section 9 on your right to cancel after delivery.)
• Business Customers: Order cancellations before dispatch are subject to our agreement. If you request cancellation of a Business Order for Goods we do not normally stock or which were ordered in specifically for you, we reserve the right to charge you a cancellation fee or to reject the cancellation. Any such fee will reflect costs we incur.

4.7 Additional Contracts: In certain cases, additional terms may apply to specific purchases. If such additional contracts are provided by us for specific Goods or services, those will apply in addition to these Terms. If there is a direct conflict, the additional contract terms will prevail for that specific product or service.

5. Price and Payment

5.1 Prices: The price of Goods is as listed on our website at the time of your Order (or as quoted by us for offline orders). We list prices in Euro and inclusive of VAT for consumer purchases (VAT will be shown during checkout). If you are a Business Customer, our website may also display prices exclusive of VAT, or VAT will be calculated at checkout according to your billing details. All prices are subject to change, but no change will affect orders that have already been accepted. Shipping or delivery charges, and any applicable environmental or recycling fees, will be indicated prior to order confirmation.

5.2 Payment: Payment is due at the time of order unless we have agreed in writing to credit terms for a Business Customer. We accept payment by the methods displayed. All payments must be made in Euro. For Business Customers with approved credit accounts, payment terms will be as agreed. If payment is not received or is declined, we may refuse to fulfill the Order. Title to Goods does not pass to you until payment is received in full (see Section 12).

5.3 Security and Fraud Prevention: Online payments are processed via secure third-party payment processors. We do not store your full payment card details on our servers. You agree to provide current, complete and accurate purchase and account information for all purchases. If we suspect a payment may be fraudulent or unauthorized, we may contact you for verification or cancel the Order.

5.4 Pricing Errors: If a pricing error is obvious and could reasonably be recognized as mispricing, we are not obliged to supply the Goods at that incorrect price. We will contact you with the correct price and you may choose to proceed or cancel for a full refund.

5.5 Taxes and Duties: Our prices include Irish VAT where applicable. If you are ordering for delivery outside of Ireland, you are responsible for any import duties, taxes, or customs charges that may apply upon importation to your jurisdiction. Business Customers purchasing for export must ensure compliance with customs and VAT rules.

6. Delivery

6.1 Delivery Services: We will arrange delivery of the Goods to the address you provide. We offer various shipping options; delivery costs will be stated before you confirm your Order.

6.2 Delivery Timeframes: Lead times vary. Any delivery dates provided are estimates only. While we make every effort to deliver within the estimated time, time is not of the essence for delivery (particularly for Business Customers). If you are a Consumer, we will deliver without undue delay and at the latest within 30 days of Order acceptance, unless a longer period is agreed.

6.3 Delayed Delivery – Consumer Rights: If you are a Consumer and we fail to deliver within the agreed timeframe (or within 30 days if none was agreed), you may set a new reasonable deadline. If we fail again, you are entitled to cancel for a full refund. You may cancel immediately if delivery by the original date was essential or we refused to deliver.

6.4 Transfer of Risk:

• Consumers: Risk of loss or damage remains with us until the Goods are delivered to you (or a person you identify, other than the carrier). If you arrange your own carrier, risk passes upon collection by that carrier.
• Business Customers: Risk passes upon delivery to your address or your appointed carrier. If you specify a carrier, risk passes when we hand over the Goods to that carrier.

6.5 Title (Ownership): Ownership passes only when we have received full payment in cleared funds. Until then, Section 12 applies.

6.6 Inspection on Delivery: Please inspect deliveries. Business Customers should note any shortages or damage on the delivery receipt and notify us promptly.

6.7 Partial Deliveries: We may deliver in instalments. No extra delivery fees if split for our convenience.

6.8 Failed Delivery Attempts: If delivery fails due to no one being available, it is your responsibility to arrange redelivery or collection as instructed by the courier.

6.9 Courier Liability and Our Responsibility: Contact us if deliveries are late, lost or damaged. We will resolve appropriately.

6.10 International and Remote Deliveries: Different terms may apply; we will advise case-by-case. You are responsible for customs requirements.

7. Installation Services (Third-Party Installers)

7.1 Third-Party Installation Only: Any installation is carried out exclusively by independent third-party installers under a separate contract between you and the installer. Solarboss is not a party to that contract.

7.2 No Endorsement or Warranty of Installers: We may refer installers, but we do not guarantee their work and are not liable for their acts or omissions.

7.3 Installer as Your Contractor: Review the installer’s terms and workmanship warranty carefully.

7.4 Scheduling and Delays: Installation dates depend on installer availability. We are not liable for installer scheduling delays.

7.5 Installation and Manufacturer Warranties: Installation must follow manufacturer guidelines. Improper installation may affect warranties.

7.6 Liability for Installation Services: To the maximum extent permitted by law, we exclude liability for loss or damage arising from installation services provided by third parties.

7.7 Cancellation of Installation Services (Consumers): You may cancel within the 14-day cooling-off period unless you requested performance within that period and the service has been fully performed.

7.8 Consumer Statutory Rights on Services: Services must be carried out with reasonable care and skill and within a reasonable time.

8. Warranty and Defective Goods

8.1 Manufacturer Warranties: Goods come with the manufacturer’s warranty only. We do not provide any additional commercial warranty, except as required by law.

8.2 Statutory Rights for Consumers: If you are a Consumer, you have legal guarantees (goods must be as described, of satisfactory quality, fit for purpose, and last a reasonable time). Summary:

• Within 30 days of delivery: right to reject for a full refund or choose repair/replacement.
• After 30 days and up to 6 months: repair or replacement first; if impossible or fails, full or partial refund.
• After 6 months: remedies may still apply; you may need to show the defect existed at delivery.

8.3 Statutory Remedies Process (Consumers): We will guide you through repair/replacement or refund. We bear return costs for faulty or misdescribed goods.

8.4 Business Customers – Warranty Disclaimer: To the fullest extent permitted by law, all implied terms are excluded. You are responsible for assessing suitability. We pass through manufacturer warranties only.

8.5 Business Customers – Notification of Defects: Notify us promptly, ideally within 3 days for visible issues and no later than 7 days after delivery.

8.6 Remedies for Business Customers: At our discretion, we may repair, replace, or refund/credit defective Goods, subject to Section 11.

8.7 No Guarantee of Compatibility: Unless stated in writing, we do not warrant compatibility with your systems.

8.8 Product Safety Recalls: We will contact you if a recall occurs and manage as required.

8.9 Summary: Consumers receive statutory remedies; Business Customers’ remedies are limited as permitted by law.

9. Cancellation and Returns (Consumers)

(Applies only if you are a Consumer.)

9.1 Right of Withdrawal (Cooling-Off Period): You may cancel a distance-sale order within 14 days of delivery without giving any reason. Notify us before the period expires.

9.2 Obligations on Cancellation: We will refund the price paid including standard delivery within 14 days of receiving the goods back (or evidence of return). We may withhold refund until goods are received or evidence of return is supplied.

9.3 Return of Goods After Cancellation: Return within 14 days of cancellation. You generally bear the direct return cost unless we agree otherwise or failed to inform you of that obligation at purchase.

9.4 Consumer’s Duty of Care: You may inspect goods as in a shop. Excess handling causing damage may lead to a deduction for diminished value.

9.5 Exceptions to the Right of Withdrawal: No right to cancel for, for example, custom-made goods, services fully performed within the cooling-off (with consent), or goods inseparably mixed after delivery, among other statutory exceptions.

9.6 Return Process: Contact us for authorization and instructions. Return with all components and adequate packaging.

9.7 Effects of Cancellation – Summary: Ancillary contracts are cancelled. Refunds are subject to any lawful deductions for diminished value.

9.8 After 14 Days – Change of Mind: We may accept late returns at our discretion (possibly with restocking fee) if goods are unused and in new condition; special orders are generally excluded.

9.9 Faulty or Not-as-Described Goods: Your fault-based rights are in addition to the cooling-off rights.

10. Returns and Refunds (Business Customers)

(Applies only if you are a Business Customer.)

10.1 No Automatic Right to Return Non-Faulty Goods: Business orders are final. Returns of non-defective goods are at our discretion and may incur up to 25% restocking. Special-order items are generally non-returnable.

10.2 Procedure for Authorized Returns: Follow our instructions. Risk remains with you until we receive the goods. Refunds (if any) issued after inspection and minus applicable fees.

10.3 Faulty Goods (Business): Notify per clause 8.5. If confirmed faulty, we will repair, replace or refund/credit at our discretion and reimburse reasonable return shipping.

10.4 Exclusion of certain damages: We are not liable for loss of profits, business or other indirect/consequential losses.

10.5 Stock Availability and Substitutes: We may offer alternatives or cancel where items are unavailable; liability limited to refund of amounts paid for unavailable items.

11. Limitation of Liability

11.1 No Exclusion for Certain Liability: Nothing limits or excludes liability for death or personal injury caused by negligence, fraud, or other liability that cannot be excluded by law.

11.2 Consumer Liability Limitation: We are liable for foreseeable loss caused by our breach. We are not liable for business losses when you purchase as a Consumer.

11.3 Business Customer Liability Limitation: Exclusion of indirect/special/consequential loss; total liability capped at the amount paid for the Goods; no liability for failures caused by you or by force majeure.

11.4 Applicability of Limitations: Consumer protections prevail where mandatory.

11.5 Force Majeure: We are not liable for failures beyond our reasonable control.

11.6 Indemnity (Business Customers): You indemnify us for claims arising from your breach, misuse or unauthorized resale/use.

11.7 No Third-Party Liability: No rights for third parties not party to the contract.

11.8 Your Responsibility: You are responsible for compliance with laws applicable to installation and use.

12. Retention of Title

12.1 Title Retention: Ownership does not pass until we receive full payment.

12.2 Possession and Use Prior to Title Transfer: Until title passes, you must store and protect our Goods and not remove identifying marks; restrictions apply on resale and proceeds.

12.3 Recovery of Goods: In insolvency or non-payment scenarios (business), we may require return and may enter premises to recover Goods.

12.4 Passing of Title to Consumers: Generally passes on delivery if paid; otherwise retained until payment received.

12.5 Security Interest: You agree to cooperate with any registration needed to protect our interest (business transactions).

13. Governing Law and Jurisdiction

13.1 Governing Law: Irish law governs. Consumers abroad retain mandatory protections of their residence country.

13.2 Jurisdiction: Irish courts have exclusive jurisdiction, subject to consumer rights to bring proceedings locally where applicable.

13.3 Dispute Resolution: Contact us first; ADR may be available; online dispute resolution options exist for consumers.

13.4 Severability: Invalid provisions do not affect the remainder; they will be replaced by valid terms closest in intent.

13.5 No Waiver: Delay or failure to enforce is not a waiver.

13.6 Entire Agreement: These Terms and referenced documents form the entire agreement.

13.7 Contact: Email sales@solarboss.ie or phone 089 262 5300. Postal: Solarboss (Orenda Enterprise Ltd), Loughmartin Business Park, Tullow, Co. Carlow, Ireland.

14. WEEE and Battery Recycling

14.1 Solarboss is committed to meeting its obligations under the European Union (Waste Electrical and Electronic Equipment) Regulations 2014 and the European Union (Batteries and Accumulators) Regulations 2014.

14.2 Free One-for-One WEEE Take-Back: We will take back your waste electrical and electronic equipment (WEEE) on a one-for-one, like-for-like basis free of charge when you purchase a new item from us. This take-back is offered at the time of delivery or in-store purchase of the new product. The old item must be of the same type or serve the same purpose as the new product.

14.3 Free One-for-Zero Battery Take-Back: We also accept your waste batteries (including rechargeable batteries) free of charge on a one-for-zero basis (no purchase required), as long as they are of an equivalent type to the batteries we supply. We cannot accept battery types that we do not stock or sell.

14.4 Prohibition on Disposal in Bins: All WEEE and waste batteries must be recycled and should never be placed in your general household bins.

14.5 Free Recycling at Civic Amenities: In addition to our take-back service, you can also bring your WEEE and used batteries to local civic amenity sites or recycling centers free of charge.

14.6 Compliance Scheme Membership: Solarboss ensures all returned WEEE and batteries are handled in full compliance with Irish law. We are registered with an approved recycling compliance scheme (WEEE Ireland or ERP Ireland) for the collection and proper recycling of electronic waste. Returned WEEE or batteries will be handed to authorized operators through these schemes.